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Refund and Exchange Policy

At Scootcare, we prioritize providing you with the best possible shopping experience and ensuring your satisfaction with our products. Below is our policy regarding refunds, exchanges, and returns:

Refunds:
We regret to inform you that we do not offer refunds on purchases made through Scootcare. All sales are final. However, if you have any concerns or questions about your order, please don’t hesitate to contact our customer service team, and we’ll do our best to assist you.

Exchanges:
We understand that accidents can happen during shipping, and items may occasionally arrive damaged or go missing. In such cases, we are happy to offer exchanges for damaged or lost packages. Please contact us within 7 days of receiving your order to report any issues. To be eligible for an exchange, the item must be unused and in the same condition that you received it. We may require photo evidence of the damage or loss to process your exchange request.

Restocking Fee for Used or Non-Original Condition Items:
If you wish to exchange an item but it is not in its original condition or has been used, we reserve the right to impose a restocking fee. This fee covers the costs associated with inspecting, repackaging, and restocking the item to ensure its quality for resale. The restocking fee amount will be determined based on the extent of the damage or use and will be deducted from the value of the exchanged item.

Return Policy:
While we do not offer refunds, we understand that there may be instances where you need to return an item for reasons other than damage or loss. If you wish to return an item for any other reason, please contact our customer service team within 7 days of receiving your order to discuss your options. Please note that return shipping costs will be the responsibility of the customer, and the item must be returned unused and in its original condition and packaging.

Procedure for Exchanges and Returns:

  1. Contact our customer service team at [insert contact information] within 7 days of receiving your order to report any damage, loss, or request for an exchange or return.
  2. Provide your order number and details of the issue, including any relevant photos.
  3. Our customer service team will review your request and provide further instructions on returning the item, if applicable.
  4. Once we receive the item and verify its condition, we will process your exchange or return accordingly.

Non-Eligibility for Exchanges and Returns:
Please note that we cannot accept exchanges or returns for items that have been used, are not in their original condition, or are returned beyond the specified time frame. Additionally, we are not responsible for any damage or loss caused by improper handling or misuse of the product.

Final Note:
We appreciate your understanding and cooperation regarding our refund, exchange, and return policy. Our goal is to ensure that every customer is satisfied with their Scootcare experience, and we’re committed to resolving any issues that may arise. Thank you for choosing Scootcare for your scooter needs.

If you have any questions or concerns about our policy, please don’t hesitate to contact us. We’re here to help!